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Delivery Information

We take great pride in offering a quick, simple and enjoyable experience in purchasing the best sweets and chocolates around. We use the reliable couriers DPD and UK Mail to deliver packages to you. They're quick, they let you know when you need to be in, and they take extra good care of your parcel. Please note that DPD and UK Mail only delivery Monday to Friday. Saturday delivery can be arranged but this is subject to additional charges.

We aim to despatch your order within 2-3 working days (it's usually less than 24 hours though!). Please note that we are closed on all bank holidays so no orders will be despatched or delivered on these days. Whilst we strive to get all orders packed and delivered as quickly as possible, some times it may take longer than quoted. Monday to Friday does not include bank holidays. If this is not possible due to stock unavailability, we will inform you via e-mail as soon as possible.

We have kept our delivery options as simple as possible. These are listed below:

ukmail logo

UK Mail - 1- 2 day delivery service after we despatch

Any orders under £24.99 are charged at £4.99.
Any orders between £25 and £74.99 are charged at £3.99.
Any orders over £75 are delivered FREE OF CHARGE

dpd logo

DPD - Next day delivery service after we despatch

Any orders under £24.99 are charged at £5.99.
Any orders between £25 and £74.99 are charged at £4.99.
Any orders between £75 and £99.99 are charged at £3.99.
Any orders over £100 are delivered FREE OF CHARGE.

UK Mail offer a standard e-mail or SMS notification service, but when you choose DPD you also benefit from these additional services: 

- Notification confirming the day of delivery in advance
- Notification on morning of delivery with a 1 hour time slot
- Real-time tracking via “Follow my parcel”
- Option to change the date of delivery
- Option to request the driver leaves the parcel in a specific safe place or with a preferred neighbour

The prices listed above are for mainland UK only. We do delivery to Zones 4, 5 & 8 but these are applicable to extra delivery charges. These will be presented during the checkout process.

It is your responsibility to be in when your order is due for delivery. It is strongly recommended to arrange to have your order delivered to an address where someone will be there to receive it, such as your work address. We send tracking numbers with every order, which enables you to find detailed information as to when your parcel will be delivered.

DPD and UK Mail will leave a calling card if they are unable to deliver your parcel, please follow the instructions on the calling card and contact your local depot to rearrange delivery/collection within 2-3 working days. If arrangements for delivery are not completed in 2-3 working days your parcel will be returned back to Zap Sweets; this will incur a further delivery charge if you wish to have the parcel resent.

Please note that DPD and UK Mail don't use refrigerated transport when delivering items so bear this in mind when ordering chocolate during the summer months. We cannot accept responsibility for items melting during transport. 

International Shipping

We are now shipping internationally with DPD! Please see the below table for prices and delivery times. You can also get a delivery quote at the basket stage of the checkout process. Just select your country and then enter your postcode/area for an instant quote. Prices start from just £14.99! We currently ship within the EU only. If you are outside of the EU and would like a delivery quote, please contact us and we can source one for you.

CountryPriceDelivery Time
Belgium £14.99 2-3 Working Days
France £14.99 2-3 Working Days
Germany £14.99 2-3 Working Days
Luxembourg £14.99 2-3 Working Days
Netherlands £14.99 2-3 Working Days
Ireland £14.99 2-3 Working Days
Austria £17.99 3-4 Working Days
Denmark £17.99 3-4 Working Days
Czech Republic £19.99 3-5 Working Days
Italy £19.99 3-5 Working Days
Slovakia £19.99 3-5 Working Days
Spain £19.99 3-5 Working Days
Estonia £22.99 4-6 Working Days
Finland £22.99 4-6 Working Days
Hungary £22.99 4-6 Working Days
Poland £22.99 4-6 Working Days
Portugal £22.99 4-6 Working Days
Sweden £22.99 4-6 Working Days
Slovenia £22.99 4-6 Working Days
Bulgaria £29.99 5-7 Working Days
Croatia £29.99 5-7 Working Days
Greece £29.99 5-7 Working Days
Latvia £29.99 5-7 Working Days
Lithuania £29.99 5-7 Working Days
Romania £29.99 5-7 Working Days

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